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Return and Refund Policy Template
Thanks for shopping at Havana Jim's Online Store!
If you are not entirely satisfied with your purchase, we're here to help.
Returns on Unopened Products
You have 30 calendar days to return an item from the date you received it.
PLEASE NOTE: Includes but is not limited to: Humidors, ashtrays, lighters or any physical accessory. Unfortunately, cigars cannot be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please note: If you are returning your item after the 30 calendar days, there will be a 35% re-stocking fee. Returns after 30 days are only good for items that are in New Condition. Any items that are re-certified cannot be returned after 30 calendar days.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, please contact us.